WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule: 

• Socks can be returned if they are sealed in their original packaging.
• Men’s swimwear or underwear can’t be returned for hygiene reasons.
• All Bottles are non-returnable due to hygiene reasons.
• Personalised items can't be returned
• If an item is marked as 'Final Sale', this item is non-returnable.
• Items must be unwashed and not put through a dryer.
• Items covered in animal/human hair are subject to denial.
• Items covered in glitter, powder, skin cells, or other matter are subject to denial.
• Items with piling may be subject to denial.
• Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
• Items with markings or other stains (such as deodorant) will not be accepted.
• If you are returning your entire order, please note that the original shipping costs will not be refunded.
• At this time, we do not cover the cost of return shipping.

At this time, we do not cover the cost of return shipping.

* Please also note that in order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.

• Any returns that are delivered outside of 45 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.

WHEN WILL I GET MY REFUND?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

We only offer refunds onto the original payment method used to make the order.

Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days. 

Privacy policy

How we use personal information

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

• Process your order on Black Hornet Athletics Shopify
• Send you notifications about your transaction or shipment
• Improve our customer support
• Customize, measure, and improve our services
• Design our website in consequence of the way visitors use it
• Deliver target marketing, service update notices, and promotional offers based on your communication
• Complete security checks related to the use of our services
• Contact you by email or by the method selected in your preferences

How we use cookies

When you access our website, we place small data files on your computer or other device. These data files may be cookies, pixel tags, flash cookies, or other local storage given by your browser. The data collected helps us recognize you, your preferences, how you use our service, and for advertising. It also helps us process your order faster for your future visits to Black Hornet Athletics Shopify

How you can contact us about privacy policy questions

If you have questions or concerns regarding this policy, you can contact

Terms of service

Welcome to Black Hornet Athletics! By accessing or using our website, you agree to comply with the following terms and conditions of use, which together with our privacy policy govern Black Hornet Athletics' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

1. Privacy Policy: Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
2. Products: We reserve the right to modify, discontinue, or add products or services to our online store at any time. We make every effort to accurately display our products, but we cannot guarantee that your computer monitor's display of any product color will be accurate.
3. Payment: We accept various forms of payment, including credit cards and PayPal. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order.
4. Shipping: We offer shipping options within the United States and internationally. Shipping costs and delivery times will vary based on your location and shipping method. Once your order has shipped, we will provide you with a tracking number.
5. Returns: If you are not satisfied with your purchase, please contact us within 14 days of receipt of your order to initiate a return or exchange. Returned items must be in new and unused condition, with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.
6. Intellectual Property: All content and materials on our website, including but not limited to logos, images, and text, are the property of Black Hornet Athletics or its affiliates and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or display any content from our website without our prior written consent.
7. Disclaimer of Warranties: Our website and all content and materials are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our website or the content, materials, or products included on our website. You agree that your use of our website is at your sole risk.
8. Limitation of Liability: To the fullest extent permitted by law, we will not be liable for any damages arising from your use of our website or the products purchased through our website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
9. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the State of California. Any legal action or proceeding arising out of or relating to these terms and conditions or your use of our website shall be brought in a state or federal court in California.

Thank you for choosing Black Hornet Athletics! If you have any questions or concerns about these terms and conditions, please contact us at [insert contact information].

Shipping Policy

I'VE SENT A NON-BLACK HORNET ATHLETICS ITEM BACK TO YOU, WHAT DO I DO?

Anything accidentally or incorrectly returned our way (that’s not a Black Hornet Athletics item) will be the responsibility of the sender, not Black Hornet Athletics.

Be sure to check your order confirmation email! Our fulfillment time frame can be found in there. A typical timeline is 7-10 business days, but this may change depending on high volume events like Black Friday or Other Major Holidays.

Once our fulfillment team packs your order, it will be picked up by the shipping courier and you will be notified via email with your tracking number. As excited as we are for you to receive your new products, please keep in mind there may be delays during transit that are beyond our control. We suggest contacting your package's shipping courier for any delivery questions you may have. 

We’ll always do our very best to help out, but unfortunately can’t make any promises!